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Reach Out To Us: (844) 877-6653 ext. 333

SHIPPING & PROCESSING

We still accept orders and ship packages, but the delivery time may be increased due to the coronavirus.

Please expect shipping delays due to unprecedented demand caused by COVID-19. We’re working hard to make sure every order is fulfilled.

Free shipping on all orders over $99.00 has been temporarily suspended.


Shipping Zone

  • We ship within the contiguous US, excluding Alaska. 
  • Due to regulations we cannot ship tobacco products to the following states: Illinois, South Dakota, Utah, Vermont and Washington.
  • Product restrictions apply to the following states: Connecticut, Maine, Maryland, Massachusetts, Montana, and Ohio.
  • International shipping is not available at this time.
  • Shipping to military installations is not available at this time.
  • Billing address must match shipping address.
  • We do not ship to P.O Boxes.
  • Shipments to Hawaii may result in additional shipping to be collected prior to shipping out. All shipping charges collected at the time of checkout are estimated. 

Shipping Method

  • Orders ship via UPS Ground or other company.  Once your order ships we will provide you with tracking information.

Shipping Cost

  • Will vary based on how quickly you would like to receive your product.  You will be able to choose the option that fits your shipping needs during the checkout process.
  • Additional shipping charges may apply to Alaska and Hawaii.

Order Processing

  • Our goal is to process your order the day you submit your order during our business hours.  Most orders will process no later than 48hrs after submission.
  • Orders are processed Monday-Friday.
  • If an order is placed on Friday after 12 noon it may not be processed until the following business day.
  • Orders that are placed over the weekend on Saturday and Sunday will be processed within 48hrs starting at the start of business work week. 
  • If an order is placed during a federal holiday it will be processed within 48 hours after the holiday.
  • If your billing address does not match your shipping address this may delay your order.

 

Customer Service at TobaccoStock.com